As brokers you provide a direct link between the client and the insurance company in the provision and management of their policy.

We can help you and your clients by providing a complete non-fault accident management service to them, negating the need for you both to go through the claims procedure.

Management Information

Management Information can be tailored to suit the needs of the referrer. Commonly requested information includes:

» Accepted claims
» Declined claims, with a reason
» Completed claims

We promise to keep in regular contact with the client, ensuring that they will go no longer than 5 working days without having spoken to a claims advisor to update them on the progress of their claim.

Along with ensuring the client is aware of the progress of the claim, the referrer is also provided with a dedicated contact through which they can get regular updates on the progress of the claims they have currently ongoing.

Other services

There are other services we can offer your client as well as the management of the claim including:

» Recovery of all uninsured losses, and
» Personal injury claims

Customer Satisfaction

Customer satisfaction and a high level of service are of paramount importance.

Our satisfaction levels are constantly monitored through the use of customer questionnaires. The results are analysed and improvements to the service are always being made.

Likewise we welcome the input from our referrers with regards to their satisfaction with our service to both themselves and their clients.

The service we offer to you and your client is open to all including:

Those under 21 and over 70 years old
Those covered both comprehensively or third party
Those who have special vehicle requirements including dual control, estates, people carriers, 4x4s, motorbikes, commercial and sports/executive vehicles.

We can provide you with a dedicated claims handler to provide a direct contact for any queries or updates. Our phones are not automated, each time you phone in, it will be answered directly by one of our claims advisors.

As a service provider we would recommend a service such as ours as it helps to reduce the time and inconvenience for the client, as we will manage the claim completely.

Other advantages that our service has are:

» Protection of your policyholders’ excess
» Protection of your policyholders’ no claims bonus
» Recovery of all costs incurred by your policyholder
» Provision of a vehicle that matches your policyholders’ vehicle requirements

For more information on the service we can provide or a brochure please call 01772 252625 or contact us.

Complaints Procedure

In the rare instance that we receive a complaint, it is dealt with in accordance with the FSA guidelines.